Effective Date: 25 July 2025 

Suburb Stack (“we”, “our”, or “us”) is committed to protecting your privacy and complying with all applicable data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 

1. Information We Collect 

We may collect the following types of information: 

• Personal Information: e.g. name, email address, phone number. 

• Billing Information: e.g. credit card details, billing address (stored and processed securely via our payment processor – we do not store full card numbers). 

• Usage Data: e.g. pages visited, features used, time spent. 

• Technical Data: e.g. IP address, device information, browser type, operating system. 

• Cookies and Tracking Data: including analytics and advertising identifiers. 

2. How We Use Your Information 

We collect and use information to: 

• Provide, operate, and maintain our services. 

• Process transactions and send billing communications. 

• Improve our website, services, and user experience. 

• Communicate with you regarding service updates, offers, and marketing (you may opt out at any time). 

• Detect, prevent, and investigate fraud, unauthorised activity, or security incidents. 

• Comply with our legal, regulatory, and contractual obligations. 

We will only use your personal information for the purposes outlined above or for any related purpose that you would reasonably expect. 

3. Sharing Your Information 

We do not sell your personal information. We may share it only as follows: 

• With service providers and partners who assist with payment processing, hosting, analytics, email communications, or customer support (bound by confidentiality obligations). 

• With legal or regulatory authorities, if required by law or to respond to lawful requests. 

• As part of a business transfer, in the event of a merger, sale, or acquisition. 

• With advertising or analytics partners, where applicable and only in compliance with applicable data protection laws. 

4. International Data Transfers 

We may transfer and store your information outside Australia. When we do so, we take reasonable steps to ensure that overseas recipients protect your data in accordance with applicable laws (e.g. APP 8 and GDPR where relevant). 

5. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver targeted advertising. You can control or disable cookies through your browser settings, but some parts of our site may not function properly without them. 

6. Data Security 

We use technical and organisational measures (including encryption and access controls) to protect your personal data. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. 

7. Data Breach Notification 

If we become aware of a data breach that is likely to cause serious harm, we will notify you and the relevant authorities as required under the Notifiable Data Breaches Scheme (Privacy Act 1988 (Cth)) or other applicable laws. 

8. Your Data Rights 

You have the right to: 

• Access and obtain a copy of the personal data we hold about you. 

• Request corrections to inaccurate or incomplete data. 

• Request deletion of your personal data where permitted by law. 

• Withdraw consent to marketing communications. 

• Make a complaint to the Office of the Australian Information Commissioner (OAIC) or other relevant authority if you believe your rights have been violated. 

Requests can be submitted by email (see Section 13). We will respond within a reasonable period, usually within 30 days. 

9. Data Retention 

We retain personal data only for as long as necessary for our business purposes, to comply with legal obligations, or to resolve disputes. When no longer required, we securely delete or anonymise your data. 

10. Third-Party Links 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies. 

11. Children’s Privacy 

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware we have inadvertently collected such data, we will delete it. 

12. Changes to This Policy 

We may update this Privacy Policy from time to time. Material changes will be notified via email or posted on our website with an updated effective date. 

13. Contact Us 

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: 
Suburb Stack 
Email: [email protected]