Effective Date: 25 July 2025
These Terms of Service (“Terms”) govern your access to and use of Suburb Stack (“Suburb Stack”, “we”, “us”, or “the Service”). By creating an account, subscribing to a plan, or using the Service, you agree to these Terms.
1. Subscription Plans & Pricing
1.1 Plans
We offer the following paid plans (per website):
Basic – USD $119/month per website or USD $1,140/year per website (on Yearly plan)
Standard – USD $349/month per website or USD $3,348/year per website (on Yearly plan)
Pro – USD $799 /month per website or USD $7,668/year per website (on Yearly plan)
Enterprise – Contact our team for a custom plan
Each plan includes target areas, service pages, Google Ads campaign builder, traffic/page limits, and other features listed on our pricing page. Prices exclude taxes and may be updated with 30 days’ notice.
1.2 Free Trial
New customers receive a 14-day free trial with full access to all features. Valid payment details are required at sign-up. A temporary authorisation charge may occur. If the trial is not cancelled before day 14, billing begins automatically.
2. Traffic Costs
2.1 Included Usage
Each plan includes a fixed amount of included traffic or visits.
2.2 Exceeding Limits
We will notify you if you exceed your plan limits. You may upgrade or pre‑approve additional traffic charges.
2.3 Refunds
Additional usage charges are non-refundable except where required by Australian Consumer Law.
3. Billing & Cancellation
3.1 Billing is monthly and recurs automatically.
3.2 You may cancel at any time; cancellation applies at the end of your current billing cycle.
3.3 We may suspend or terminate accounts used for prohibited purposes or in breach of these Terms.
4. Prohibited Uses
You must not use the Service to:
• Engage in unlawful, fraudulent, harmful, or misleading activity.
• Distribute drugs or controlled substances.
• Promote sex work or explicit content.
• Disseminate hate speech or incite violence.
• Introduce malware, bots, or malicious code.
• Misrepresent your identity or access systems without authorisation.
• Infringe intellectual property or privacy rights.
• Violate advertising policies (Google Ads, Meta Ads, etc.).
• Interfere with or circumvent Service security.
5. Disclaimers & Limitation of Liability
5.1 The Service is provided “as is” and “as available”.
5.2 We disclaim all warranties to the fullest extent permitted by law.
5.3 We are not liable for indirect loss, downtime, SEO changes, platform failures, or advertising disputes.
5.4 Where liability cannot be excluded under ACL, it is limited to the subscription fees paid in the previous 12 months.
6. Indemnity
You agree to indemnify Suburb Stack for losses caused by your misuse, breach, or infringement, except where caused by our negligence.
7. Intellectual Property
7.1 We own all rights to our software, templates, systems, and dynamically generated “Generated Code”.
7.2 You retain ownership of your content, branding, and data.
7.3 You grant us a licence to process and deploy your content to deliver the Service.
7.4 All programmatically generated page code, rendering logic, schemas, and automation remain our exclusive intellectual property.
7.5 Upon cancellation, all pages stop running, your licence to the Generated Code terminates immediately, and you must not copy, export, self‑host, or replicate the code.
8. Term & Termination
8.1 These Terms apply until your account is cancelled or terminated.
8.2 We may terminate for breach, illegal use, or non-payment.
8.3 Third-party integrations revoke access immediately upon termination.
8.4 All programmatic pages and rendering endpoints cease operating when your subscription ends.
9. Updates to These Terms
We may update these Terms with 30 days’ notice. Continued use constitutes acceptance.
10. Governing Law
These Terms are governed by Australian law. Disputes are resolved in your state/territory if in Australia, or in Western Australia if international.
11. Force Majeure
If events outside our control delay delivery of the Service, we will resume as soon as reasonably possible. You may cancel if disruptions exceed 30 days.
12. Additional Trial & Billing Terms
• Free trial requires valid payment details.
• Billing begins automatically unless cancelled before day 14.
• No refunds for failure to cancel (except where required by law).
• You may cancel anytime via your dashboard or by contacting support.
13. Partner Agreement
(Applies only to Partner/Agency/Whitelabel accounts. Regular customers may ignore this section.)
QUICK SUMMARY (FOR REFERENCE ONLY)
This summary is provided to help you understand your key obligations as a Suburb Stack Partner. The full Agreement below is legally binding and takes precedence in the event of any inconsistency.
What you can do:
• Sell Suburb Stack under your own branding, logo, and domain.
• Set your own retail prices and bill clients directly
• Access bulk discounts based on the number of active websites you manage.
What you must do:
• Ensure that you and your clients comply with Suburb Stack’s Terms of Service.
• Monitor your clients’ activities to ensure they comply with all laws, ad platform policies, and our ToS.
• Provide your own client-facing support and communication under your brand.
What we will do:
• Not solicit your clients directly, unless they contact us first or request to move to Suburb Stack.
• Give you discounted partner rates and automatic discounts as your client base grows.
• Allow you to terminate the agreement at any time with 30 days’ written notice.
Key things to know:
• Fees are non-refundable except as required by law.
• If your clients don’t pay you, you’re still responsible for paying us.
• We may suspend or terminate your access immediately for breaches, prohibited uses, or reputational risks.
• You must indemnify us against client disputes, chargebacks, and any losses caused by your breach of the agreement.
FULL PARTNER AGREEMENT
1. Branding & Whitelabel
1.1 You may represent Suburb Stack under your own branding, domain, and logo, provided that it is not misleading and complies with applicable laws.
1.2 You are fully responsible for all client-facing communication, billing, and support.
1.3 You must not claim ownership of or authorship over the Suburb Stack platform.
2. Non-Solicitation
2.1 We will not knowingly contact or solicit clients you acquired under your whitelabel setup.
2.2 If a client contacts us independently, we will attempt to redirect them to you unless they request to work with us directly.
2.3 This does not prevent Suburb Stack from general public marketing.
3. Revenue, Billing & Partner Rates
3.1 You set your own retail pricing and collect payments from your clients.
3.2 We bill you directly for partner plan fees; they are non-refundable except as required by law.
3.3 Non-payment by clients does not relieve your payment obligations.
3.4 Bulk Discount Tiers:
• 0–4 websites → 5% discount
• 5–9 websites → 10% discount
• 10–14 websites → 15% discount
• 15+ websites → 20% discount
• Discounts apply automatically based on active websites.
4. Compliance & Use of Platform
4.1 You must ensure client compliance with all laws, advertising guidelines, and our Terms.
4.2 Prohibited uses may result in immediate suspension or termination.
4.3 You are responsible for monitoring your clients’ behaviour.
4.4 You must notify us of any suspected misuse.
5. Flow-Down Obligation (Binding Clients to Our Terms)
5.1 Your use of the platform is subject to our current Terms of Service, incorporated by reference.
5.2 You must bind your clients to terms no less protective than ours. The following clause must appear in your client agreements:
Use of Suburb Stack Platform:
You acknowledge that our services are powered by the Suburb Stack platform. Your use of the platform is subject to Suburb Stack’s current Terms of Service, available at https://suburbstack.com/terms
By using the platform, you agree to be bound by those terms as they apply to end users.
5.3 In the event of conflict, this Partner Agreement overrides the ToS for partner-specific matters.
6. Term & Termination
6.1 Either party may terminate with 30 days’ written notice.
6.2 We may suspend or terminate immediately for breaches, prohibited activities, or reputational risks.
6.3 Upon termination:
• Your whitelabel access is revoked
• Clients may request transfer directly to Suburb Stack
• All outstanding fees must be paid
6.4 Suspension may occur while investigating suspected breaches.
7. Liability & Indemnity
7.1 You indemnify Suburb Stack for losses arising from:
• Misrepresentation
• Breach of this Agreement or our Terms
• Client disputes, refunds, chargebacks, unpaid invoices
7.2 Our total liability is limited to partner fees paid in the preceding 12 months.
7.3 Nothing excludes liability where not permitted by law.
8. Confidentiality
8.1 You must keep all confidential information secret.
8.2 Confidentiality obligations continue for two (2) years after termination.
9. Governing Law
This Agreement is governed by Australian law. Disputes are resolved in the state of Western Australia.
10. Effective Date
This Agreement becomes effective upon activation of a Partner/Agency plan and continues until terminated per Section 6.
Contact Us
Questions? Contact us at:
Email: [email protected]
